Technology innovation in the Nigerian banking system prospects and challenges
Keywords:
Competitiveness, Service quality, Cybercrime, Technology innovation adoption, Perception of customers
Abstract
The banking system in Nigeria is gradually moving away from transactions “across the counter”
to the fingertips of the customers with the adoption of modern technology. However, every development
comes with its “pros and cons” because as technology innovation has improved service delivery and
profitability of banks in Nigeria, crimes are also at a high side. To activating the minds of bank operators
about the importance of technology adoption and its shortcomings, this paper aims to examine the prospects
and challenges of technology innovation in the Nigerian banking system
